Tag Archives: Web Site

Introducing Priority Air Mail service to our international customers

Mail serviceAt Skiviez, our international customers have long enjoyed our economic air mail shipping service and our fast FedEx International shipping service when it comes to getting their men’s underwear delivered to them quickly.

Today, we’re happy to introduce a new option for our international customers: Priority Air Mail service.

What about the existing service? Did you raise prices?

 

Nope. The pricing is the same; we’ve just added a new option.

Our existing air mail service has been renamed to Economy Air Mail, but it’s the same, inexpensive service that we’ve always provided. These parcels ship out via USPS First Class Mail International as part of the Universal Postal Union’s (UPU) Letter-post convention. They don’t have reliable tracking numbers, and while the parcels almost always reach their destination, the delivery timeframe can vary greatly. Most delays are due to customs clearance in the destination country, with delivery taking up to 60 business days in some cases.

This service offers you great savings when you don’t mind waiting several weeks for your item to arrive, but it can be a bit frustrating for those of you who wanted a faster UPU-based option.

What’s so great about the new service?

 

The new Priority Air Mail service is the next step up and sits between Economy Air Mail and FedEx International, our premium shipping option. It offers shipping via USPS Priority Mail International. It has reliable tracking numbers, and delivery is usually within 10 business days.

Our FedEx rates still can’t be beat!

 

We also to continue to offer our extremely competitive FedEx International shipping option which offers the ultimate in reliability and tracking visibility with delivery usually within 5 business days or fewer.

We’re still listening

 

You can review all of our shipping rates on our Web site.

We didn’t go to all of the work of adding a new shipping method integration into our system for the fun of it. We did it because you asked for it. We listened, and we’re still listening. If you have a suggestion for the Skiviez Web site, just tweet it to @skiviez, e-mail it, or submit it via our feedback form. You can trust us to keep listening to our customers, or else we wouldn’t be the men’s underwear authority!

Introducing Skiviez Gift Cards—A Perfect Gift!

Skiviez Gift CardOur software developers have been hard at work over the past six months listening to your feedback. After introducing landmark upgrades to our Web site, adding customer-submitted images to product reviews, deploying Skiviez Mobile, and supporting “Login with Facebook”, we’re proud to introduce a feature that’s been in the making for a long time: Skiviez gift cards.

Buying clothes for a friend–much more underwear for an undies fan–isn’t always easy. Guessing the incorrect size can be insulting, and your suggested fashion choice can lead to an awkward conversation. With a gift card from Skiviez, you can have the best of both worlds.

Easy to buy

Buying a Skiviez gift card couldn’t be simpler. Just click the “Purchase Now” button, enter your address and credit card information, select a gift card amount, and poof! your gift card is on its way to you. Shipping is free via USPS First Class Mail, which means you’ll have it in your hot little hands typically within just 2-3 business days.
Skiviez Gift Card
In an effort to reduce fraud and increase customer security, however, we do place a few important restrictions on gift card purchases:

You have to use a credit card to purchase the gift card. (This is so we can verify the billing address.)

The gift card has to be shipped to the address that’s on file for the credit card. (To purchase a gift card for a friend, you’ll first need to have the gift card shipped to you–which most people prefer anyway so that they can stick it in a card or wrap it.)

You can track the fulfillment of your gift card sales order via “Your Account” on our Web site.

Easy to keep

A Skiviez gift card is an attractive, plastic card that’s easy to carry in a wallet. The card never expires.
Skiviez Gift Card
(There is a $2.50 monthly inactivity fee that begins when the card hasn’t been used in over 12 months, though, but we don’t do this to be mean. This is just so that we can eventually get unused gift cards off of our accountant’s books. Imagine writing a check and someone cashing it over a year later! You have over a year to make a purchase at Skiviez, and any purchase resets the 12 month inactivity counter. You can read the full gift card terms and conditions here.)

Looking up the balance and usage history of your Skiviez gift card is easy, too. Just visit our gift card balance lookup page, enter the two numbers printed on the back on the card, and then you’ll be able to see the remaining balance as well as a ledger that shows exactly how the card has been used.
Skiviez Gift Card

Easy to use

When you’d like to make a purchase at Skiviez using your gift card, that’s easy, too. You don’t even need to have a credit card if the gift card will cover the whole balance. Just enter the two numbers on the back of the card on our one-page checkout and press the red “Redeem” button, and you’re done!
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We’re still listening

We implemented Skiviez gift cards because you’ve been pestering us about them for years. We listened, and we’re still listening. If you have a suggestion for the Skiviez Web site, just tweet it to @skiviez, e-mail it, or submit it via our feedback form. You can trust us to keep listening to our customers, or else we wouldn’t be the men’s underwear authority!

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Using Internet Explorer 9? Pin Us Up!

If you’re using Windows 7, Using Internet Explorer 9? Pin Us Up!the newly released Internet Explorer 9 offers unparalleled performance and security improvements over previous versions. You can also take advantage of a new feature of Internet Explorer 9 and the Skiviez Web site called “Pinned Sites” that makes our site easier to access than ever before!

Just visit http://www.skiviez.com/ and drag the site’s tab down to the taskbar at the bottom of your screen. This will create a shortcut icon on your taskbar so that you can be at the Skiviez Web site at a moment’s notice.

In addition, if you right click the Skiviez Web site icon on your taskbar, you’ll see quick links to “Your Account” as well as new items, sale items, and the Skiviez blog.

Using Internet Explorer 9? Pin Us Up!

Introducing Skiviez Mobile

We’re still listening! In addition to the customer-submitted product review images feature and numerous other enhancements that we’ve added to the Skiviez Web site, we’re now proud to introduce Skiviez Mobile, an HTML5-based, mobile-friendly version of the Skiviez Web site. Just go to http://www.skiviez.com/ on your iPhone or Android device, and you’ll be whisked away to a version of Skiviez that’s designed to help you when you’re on the go.

Streamlined product catalog

Introducing Skiviez MobileDon’t get us wrong–our full site is lauded by our customers for its streamlined navigation and no-nonsense filtering interface. But navigating a site designed for a large display and a mouse is always going to be less than ideal when you’re on a mobile device. Have you ever wanted to show a Skiviez product to a friend at a bar (which, of course, always seems to have spotty or non-existent 3G coverage) but dreaded the experience of zooming through a full-featured site?

That’s why Skiviez Mobile offers a browsable, list-based view of the product catalog with finger-sized buttons that let you drill down to the brands and styles that you want to see.

Once you’ve arrived at a product page, we display only the most pertinent information without the fluff: images, fabric information, and customer reviews. This ensures that the pages load fast while you’re on a mobile network but still contain all of the detailed product information that you’ve come to expect from Skiviez.

Introducing Skiviez MobileAdding the item to your mobile shopping cart is easy as a few taps of your finger–no painstaking and frustrating “pinch to zoom” required here. On your iPhone, you can quickly scroll through the images of a product by using two fingers, and just tap the image to bring up a larger version.

The mobile home page contains the same great quick links as our full site. You can quickly drill down to see the top sellers or the newest items at Skiviez.

When your phone dings and you find that you’ve just received a Skiviez newsletter e-mail announcing new stock or a new sale, you can peruse the new items and discounts right from your mobile device.

Mobile-friendly search

Introducing Skiviez MobileFor Skiviez Mobile, we were able to use one feature from our full site that already sets us apart from our competitors: our search actually works. So we’ve taken the same great search capability, slapped it on the mobile home page, and given it the same list-based, finger-friendly display that you’ve come to expect from a well-designed mobile site.

Heard about the hot new Gregg Homme Torrid Thong from a friend? It’s never been easier to look it up at Skiviez! Just visit our home page on your iPhone, tap search, type “torrid,” and you’ll see the product at the top of the phone-friendly search results.

Check out from your phone

Introducing Skiviez MobileIn the mood for a quick purchase? Save yourself from the hassle of typing your address and credit card information by using our integration with PayPal Mobile Express Checkout and Google Checkout for Mobile. It’s security from the brands you already trust, and it’s optimized for the mobile payment experience. You can have your next order on its way in just a few taps! If you like, you can also switch to our full, regular checkout process on your phone or mobile device.

Track shipments and orders on the go

Introducing Skiviez MobileYou’re out somewhere, and you get what you’ve been waiting all day for–the Skiviez shipment confirmation e-mail containing your tracking number! Thanks to Skiviez Mobile, you can click on the link in the e-mail and connect to a mobile version of your Skiviez shopping account. You can see all of the tracking information about your parcel in one convenient place. You can also get a quick overview of the status of your recent orders thanks to the mobile “Your Account” screen.

E-mail your shopping cart for later

Introducing Skiviez MobileSo you’re out some place that you don’t want to be, you’re bored, and you’ve been browsing Skiviez Mobile for some products that you’re interested in. You’ve added them to your mobile shopping cart, but maybe you’re not comfortable with paying via your phone just yet–or maybe you don’t have the time. Thanks to the “E-mail Cart” feature, you can e-mail your shopping cart to yourself or to a friend and complete your purchase when you’re near a personal computer!

We respect your privacy, and by using the “E-mail Cart” feature, neither your nor your friend’s e-mail addresses are added to any mailing list.

The customer is always right

While we try to do the right thing and redirect you to a mobile version of a Web page when one exists at the Skiviez site, you’re not locked in. Just go to “Your Account” and set your Mobile Site Preference. If you’d rather see the full Skiviez site, just select that option, and we’ll leave you alone. Shopping carts, customer accounts, and preferences are all shared between the full site and the mobile site, so you don’t have to worry about your data existing in two places or getting out of sync.

We’re still listening

We didn’t build a mobile site for the fun of it. We built one because you asked for it. Mobile devices are becoming ubiquitous and more popular than ever, and you told us that you like to be able to quickly show a product to a friend at the bar or make a quick purchase while on the run.

Is there anything else that we can add to the mobile site? Or is there something about the full site that drives you nuts or that you’d like to see? We’re still listening. Tweet it , e-mail it, or submit it. At Skiviez, you can trust us to listen to our customers–or else we wouldn’t be the men’s underwear authority!

Introducing new product review features to improve the shopping experience

No-holds-barred, honest customer product reviews aren’t a new thing at Skiviez by any means–we’ve been offering customers the ability to leave product reviews since January 2004, well before Web 2.0 and social media. We’re continuing this tradition of improving the customer experience by releasing a few upgrades to our product reviews system.
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Helpfulness voting

Once you’re signed into Your Account, you’ll see a “thumbs up” and “thumbs down” icon next to each review. If you think the review is helpful, hit “thumbs up”. Over time, we’ll be able to sort the product reviews by “helpfulness” so that the most insightful and useful reviews bubble to the top, making it easier for customers to make an informed purchasing decision.
Helpfulness voting

Verified buyers

If a customer who writes a review has actually purchased the product from Skiviez, they’ll get a “Verified Buyer” badge next to their review. This way, customers can know that the reviewer actually received the product and knows what he’s talking about.
Verified buyers

Comments

Perhaps the most exciting feature of all is the ability for other customers to leave comments about reviews, enabling customers to have a public and informative discussion about the product in question. Review writers have the option to be notified by e-mail whenever new comments are posted to their reviews; the option is sitting in the “Profile” section of the “Your Account” section of our Web site.
Comments

Review profiles

Speaking of “profiles,” they’re new too! As mentioned before, the review system at Skiviez is seven years old, so a few quirks in the implementation had developed over that time. Since historically reviews had not been associated with customer shopping accounts, it was possible for review writers to make up a different display name for each and every review. The vast majority didn’t, and so we’ve unified the system by allowing you to set a global display name in your “Profile” that will be propagated to all of the reviews that you have left at Skiviez. (If you have left different display names on reviews over the years, they’ll be unified to your new display name the next time you update your “Profile” on our Web site.)

The new profile system also enables customers to quickly see all of the reviews that a particular writer has left. Following someone who has tastes similar to yours is now easier than ever!

Finally, a historical note. Customer reviews that were created prior to August 2007 were not associated with customer shopping accounts. If you left a review before that time, you won’t see a “Verified Buyer” badge or be able to edit the review via your shopping account. If you’d like, you can always e-mail us the Web page address and the text of the review that you’d like to have associated with your shopping account, and then you’ll be able to edit and take ownership of the review from there.

We’re still listening

We’re always working on new features at Skiviez. Does something about the Web site drive you nuts? Is there something else that you wish it did? Leave a comment, live chat with us, e-mail us, or give us a tweet. We’re listening.

Thanks for shopping with us!