Tag Archives: shipping

Introducing Priority Air Mail service to our international customers

Mail serviceAt Skiviez, our international customers have long enjoyed our economic air mail shipping service and our fast FedEx International shipping service when it comes to getting their men’s underwear delivered to them quickly.

Today, we’re happy to introduce a new option for our international customers: Priority Air Mail service.

What about the existing service? Did you raise prices?

 

Nope. The pricing is the same; we’ve just added a new option.

Our existing air mail service has been renamed to Economy Air Mail, but it’s the same, inexpensive service that we’ve always provided. These parcels ship out via USPS First Class Mail International as part of the Universal Postal Union’s (UPU) Letter-post convention. They don’t have reliable tracking numbers, and while the parcels almost always reach their destination, the delivery timeframe can vary greatly. Most delays are due to customs clearance in the destination country, with delivery taking up to 60 business days in some cases.

This service offers you great savings when you don’t mind waiting several weeks for your item to arrive, but it can be a bit frustrating for those of you who wanted a faster UPU-based option.

What’s so great about the new service?

 

The new Priority Air Mail service is the next step up and sits between Economy Air Mail and FedEx International, our premium shipping option. It offers shipping via USPS Priority Mail International. It has reliable tracking numbers, and delivery is usually within 10 business days.

Our FedEx rates still can’t be beat!

 

We also to continue to offer our extremely competitive FedEx International shipping option which offers the ultimate in reliability and tracking visibility with delivery usually within 5 business days or fewer.

We’re still listening

 

You can review all of our shipping rates on our Web site.

We didn’t go to all of the work of adding a new shipping method integration into our system for the fun of it. We did it because you asked for it. We listened, and we’re still listening. If you have a suggestion for the Skiviez Web site, just tweet it to @skiviez, e-mail it, or submit it via our feedback form. You can trust us to keep listening to our customers, or else we wouldn’t be the men’s underwear authority!

No Skiviez in your mailbox, eh? We blame Canada!

DSC_4140-200x300A few weeks ago, I took an afternoon off from Skiviez as a small mental health day. During my drive home from work, I calmly navigated to the street that my house is on, drove well past the house that I live in, and–this is the scary part–proceeded to get back on the interstate and head back to work.

It is as though I had completely forgotten that my goal was to go home, and I had reset myself into “going back to work mode” sometime during the drive. It wasn’t until several miles later that I was clued in to my mistake by observing that the usually jam-packed interstate was deserted in the middle of the day.

What’s the point of this story? To show that I personally understand that otherwise normally functioning, intelligent adults occasionally suffer from a brief but utterly total and complete mental shutdown. In that spirit, for our Canadian customers out there who keep asking about the status of their air mail shipments, we’d like to remind you that your postal system has been on strike and shut down for over a week.

The usual response to this information is a sheepish “oh, right” or a “THAT’S why I haven’t gotten any mail.” (And I reply, “Don’t worry, I completely understand. I shouldn’t even be at work right now.”)

Wait, what? Really? When did this happen?

cpclogo_enMmhmm, it’s true. Canada Post and the Canadian Union of Postal Workers have repeatedly failed to negotiate a contract renewal, with most of the dispute centered around future wage increases. With both sides at an impasse, the Canadian postal service effectively shut down last week with the exception of a few rural routes as workers went on strike.

After mail destined for Canada began to pile up in USPS sorting facilities, USPS stopped accepting all Canada-bound mail on Saturday, June 18th. This means that we can’t process air mail orders for Canada even if we wanted to, since USPS would reject the parcel and send it right back to us.

After a week of failed negotiations, the Canadian government is in the process of drafting legislation to forcibly end the strike. The lawmakers say they’ll try to get the legislation passed before the end of the weekend, but it’s still a wait-and-see situation.

In the meantime, we’ve been contacting directly the customers whose orders and backorders have been affected, giving them the option for us to either hold their order on our end until the strike is completed or to upgrade to a FedEx International carrier method (at the higher price point).

Hum. But my order already shipped two weeks ago….

blame-canada-300x119If you ordered some underwear from us recently and it shipped out via USPS First Class Mail International to Canada, then you’ll unfortunately not receive your parcel until several weeks after the strike has ended. That’s because both USPS and Canada Post are expecting to have huge backlogs of parcels to process, which means the already lengthy Canadian customs clearance process will increase during the end of June and the start of July.

While we always take care of our international customers who don’t receive their air mail parcels within 60 business days of the shipping date by issuing a refund or a re-shipment, we may have to extend this deadline for recent Canadian shipments due to the extenuating circumstances. Your Skiviez parcel is still on it’s way to you, but it’s sitting in a USPS or Canada Post warehouse somewhere, longing to be touched again by a postal worker who can bring it to your hot little hands.

Thanks for your patience

We thank you for your patience, and we especially thank our Canadian customers for their unique sense of humor!