Returns

We want you to be happy with your Skiviez order; however, we do realize that you may change your mind or that you might need a different size. We try hard to ensure that every order is accurate and complete; however, sometimes we make mistakes. For these instances, we have made the following return policies and procedures:

  • All returns must be accompanied with a properly filled-out return form. You can print out this form from Your Account.
  • Returns must be made within 30 days of the shipping date. You can find out if you're eligible for a return by visiting Your Account.
  • Because of health regulations, underwear that has been worn or laundered may not be returned. We're totally serious about this.
  • All items must be returned in original packages with all tags attached and intact (not all items have tags, however, so this may not apply to you). Items must be unworn, unopened, and unlaundered.
  • If you received free or discounted shipping on your order, you may be charged for the difference after your return. If performing an exchange, we won't charge you for shipping the exchanged item to you.
  • Exchanges are usually shipped one to five business days after we receive them, and credits are normally given seven to 30 business days after we receive them. Your credit card issuer may take 72 hours or more to post the credit to your account; you will see the credit within one or two billing statements.
  • Do not send packages back to us with shipping charges billed to the recipient (by using our FedEx or UPS account numbers). We will reject your package and charge you a $25.00 processing fee in addition to the original FedEx or UPS shipping charges.
  • Some closeout items may not be returned. The return form that you print out from Your Account will indicate if an item is not returnable.
  • You're responsible for making sure that the package gets to us. Use delivery confirmation and insurance to cover any lost packages; we cannot give refunds for packages that we do not receive.

Still have questions? Contact us.

Unclaimed or Undeliverable Packages

If you package is returned to us because it was unclaimed or undeliverable, we will refund you for the order minus the original shipping fee and a 10% restocking fee. If you received free or discounted shipping then the standard delivery fee will be deducted from the refund total.

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